Dojo Troubleshooting
Dojo Troubleshooting
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Dojo Customer Support
Dojo Customer Support
Visit this site for customer support.
https://support.dojo.tech/hc/en-gb
To call them, scroll down to bottom and find this.
Make sure Dojo machine is in a correct mode.
Make sure Dojo machine is in a correct mode.
Integration Mode: Black background with white Dojo on screen
Non integration Mode: White background with number key pads
Reconnecting to your EPOS
Reconnecting to your EPOS
If Dojo is currently using WIFI, turn of wifi by
click the three line icon on top left corner
Click Setting
Wifi Setting
Toggle to turn off (grey colour)
If Dojo is currently using 4G (LTE), turn on wifi by
click the three line icon on top left corner
Click Setting
Wifi Setting
Toggle to turn on
Connect to any functional WIFI.
Hold down power button on right side of the terminal.
Select "Reboot"
If this problem still occurs, should contact Dojo customer Service.
Unable to resync account
Unable to resync account
Should contact customer service immediately
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