We can provide better support with remote access using Splashtop SOS
Click the url below for video tutorial
https://drive.google.com/file/d/1MPnF673LZ6QQD_Cocz0uemNEW2FiibMB/view?usp=sharing
01. Search the app
Open Google Play and search Splashtop SOS. Tap Splashtop SOS – Remote Support.
02. Install and open
Tap Install. When it finishes, tap Open.
03. Tick both boxes
Tick the two boxes at the bottom.
04. Tap Confirm
05. Tap Configure
Tap Configure in the red box. Do not send the code yet.
06. Tap Configure (add-on)
Tap Configure on the first line.
07. Install the add-on
Google Play opens. Tap Install.
08. Open the add-on
Tap Open.
09. Tap GRANT
Leave both boxes ticked. Tap GRANT.
10. Tap Continue
Tap Continue.
11. Tap Activate
Tap Activate at the bottom right.
12. Check the green ticks
Both items show a green tick. Tap the back button until you see Splashtop SOS.
13. Tap Configure (File Transfer)
Tap Configure next to File Transfer.
14. Tap Allow
Tap Allow. The pop-up closes and nothing changes. This is normal.
15. Tap Configure again
Tap Configure next to File Transfer one more time.
16. Turn on Splashtop SOS
Switch Splashtop SOS to ON. Tap the back button.
17. Tap Configure (Voice call)
Tap Configure next to Voice call.
18. Tap While using the app
Tap While using the app.
19. Tap Configure (Annotations)
Tap Configure next to Annotations.
20. Turn on Splashtop SOS
Switch Splashtop SOS to ON. Tap the back button.
21. Send us the code