Reserve with Google & the New Booking Manager
Quick guide for restaurant owners, managers and staff
Most things work as before. Here is what is new.
Take, change, cancel and seat bookings as you do now.
Website bookings still need Confirm or Reject.
Bookings entered by staff are confirmed straight away.
Hours, holidays, deposits and emails stay in booking settings.
Figure 1. Each booking shows where it came from
Figure 2. Website booking waiting for Confirm or Reject
Accepted automatically — no Accept button. You still get an alert.
The guest changes or cancels from Google’s email. You see it on screen.
No table is given in advance — it waits on the No table row until you seat it.
No deposit is taken on Google bookings.
Figure 3. Google booking on the No table row
Google does not offer walk-in only times, closed days or holidays.
Figure 4. Walk-in only is not shown on Google
Figure 5. Holidays are not shown on Google
Please tell us:
Tables to keep off Google (e.g. held for walk-ins).
Tables that can be joined for larger groups.
And check in settings: seats per table, booking types, hours, sitting length, walk-in only times and holidays.
Figure 6. Booking settings to check
Opening a table holds it, so Google and the website can’t sell it.
If a booking is coming up, the till lets you cancel or take a shorter sitting.
Close the bill → the table is free again.
Move the order → the hold moves too. Void → the hold is released.
Figure 7. Blue = walk-in hold. Grey = finished early
The till opens the new booking manager instead of the old admin page.
Use the timeline view to see free tables at a glance.
Drag a booking from the top row onto a table to seat it.
Updates by itself — no refresh needed.
Figure 8. Timeline view
Press Arrived — this links the booking to the table order.
No table yet? You’ll be asked which one.
Pressed it by mistake? Arrived can be undone.
Figure 9. Arrived, No Show, Cancel Booking, Customer
Tap a time, then tap a free table to create the booking.
Figure 10. Tap a time, then a green slot
Tap Customer to see past bookings and add a note.
Figure 11. Customer history and note
Press and hold, then drag. Confirm if the time changes.
Figure 12. Confirm the new time
Blocked tables and full times are not sold on Google.
Google booking
Already accepted — no Accept button.
Guest sits
Press Arrived on the real table.
Cancel / No-show
Always mark it — Google is updated.
Guest leaves
Close the bill — the table frees up.
Settings
Keep tables and hours up to date.
Figure 13. Everyday booking actions